FAQ

1. Can CCTV footage be used by New Zealand Police?

Yes. CCTV footage can assist Police investigations when it is relevant, clear, and lawfully obtained. High-quality footage with accurate date and time settings is generally more useful.

2. How long should CCTV footage be retained?

Retention depends on the business and storage capacity. Many commercial sites keep footage for several weeks, but higher-risk sites may require longer retention periods.

3. What makes CCTV footage usable as evidence?

Clear image quality, accurate timestamps, appropriate camera placement, and secure export of footage all contribute to making footage more useful during an investigation.

4. Can poor-quality footage still help?

Sometimes. Even if a face or registration plate cannot be identified, footage may still show vehicle movements, clothing, or the sequence of events.

5. Why is camera placement so important?

Poorly positioned cameras can miss critical details. Professional placement helps capture faces, vehicle registration plates, and key access points.

6. Should fuel storage areas have dedicated cameras?

Yes. Fuel is a valuable asset, and dedicated coverage around tanks and dispensing areas can improve visibility and accountability.

7. How often should CCTV systems be serviced?

A professional inspection at least annually is recommended, with more frequent checks for high-use or harsh environments.

8. Can Guardian Surveillance help retrieve footage after an incident?

Yes. Guardian Surveillance assists clients with locating, exporting, and preserving relevant footage so it can be provided to Police or insurers when required.

9. Can my existing CCTV system be upgraded?

In many cases, yes. Existing systems can often be improved with higher-resolution cameras, additional coverage, or increased storage.

10. How do I know if my CCTV system is fit for purpose?

A professional security assessment can identify blind spots, image quality issues, storage limitations, and opportunities to improve coverage.

A CCTV system is only valuable if it captures clear, usable evidence when you need it. Whether you're protecting fuel, machinery, vehicles, or your business premises, a professionally designed and maintained system can make all the difference. Guardian Surveillance works with businesses across Hawke's Bay to design, install, and maintain CCTV systems that are built for real-world conditions—not just the day they're installed.

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